Due to the outbreak of the Novel Corona Virus (Covid-19), we are now offering telephone or video consultations where appropriate.  All the major private medical insurance companies support the move to remote consultations where appropriate, however you should check with your private medical insurance provider first.  We have taken the appropriate measures to ensure all consultations are secure.  If you do need to be seen at the hospital, we are following strict procedures to reduce risks of infection.  Appointments may be more spaced out to prevent overcrowding of waiting rooms and we ask you to follow government guidelines and self isolate if you, or any of your home contacts, have symptoms of a persistent cough or fever.

Dealing with Medical Insurance Companies

Professor Phillips is recognised by all major insurance companies and has held BUPA and AXA PPP registration since 2006. His patients have been insured with a variety of insurers including but not limited to include BUPA, AXA PPP, WPA, Cigna, Aviva, PHS and Standard life.

The Provider

When you contact your provider they may use terms such as being a “recognised” or “approved” Consultants. These terms are misleading and merely reflect that consultants have signed up to a particular partnership deal with the insurer. This is because many insurance schemes now try and “manage” patient referrals by directing customers to particular medical providers who have agreed a set rate, rather than having a particular skills set or the experience to manage your problem.

Your Rights

As a result private schemes may try to direct you towards a particular provider but you do have the right to be seen by any of the registered consultants (based on holding a substantive NHS consultant appointment or equivalent). Secondly the providers may try and muddy the waters suggesting that you will be left with under insured shortfalls.

Professor Phillips abides by all insurance companies’ fees and does not charge anything over the fees outlined by your agreement with your insurance company; so you will NOT have to pay any more than your insurance policy dictates.

You have the right to be seen by any consultant who is registered with your insurance company. If this is the case please be sure that you are being referred to a consultant who meets your needs. It is easy to “Google” them and establish exactly whether they have the expertise to provide the quality service you are paying for, at the end of the day you have private insurance to cover your needs and not that of the insurer.